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Policy
*Products and Services policy change

Privacy and Terms

We at The Home Essentials are much concerned about your privacy and thus consistently care to make your shopping experience safe as well as convenient. We recognize our responsibilities towards the information which you share with us. Should you have any questions about online shopping, security or other terms, please call us at 09 8385475. Our policy and terms are precisely as follows:

What kind of information do we collect?

When you register yourself on our website for buying any product, gift card, monthly catalog subscription, gift registry or other, we need basic information from you like your name, email address, postal address, ZIP code, contact phone and date of birth. This information is securely saved in our database and reasonable measures are taken to protect your information against any loss, misuse or theft. Once you register with us you can use the provided login details to logon our online website and do future transactions more easily and efficiently.

We use the secure payment channel to process all online credit card transactions. No Credit card details are stored or handled by The Home Essentials.

We do not disclose any personal information about you stored on our servers to other companies or individuals which are not permitted to see this information. We do not share this information with any third party vendors, with the exception of delivery/logistics companies and our web service providers. However such companies and individuals will be given limited access to specific relevant information required to make deliveries or specific tasks, but may not use your details for any intense purposes.

What other information we might collect?

When you visit our website, we may collect some internet related information like your internet service provider, name of the search engine directing you, and your activities and clicks on our website. All this information helps us in improving our website and making it more usable and friendly

Cookies

The cookie file is a computer temporary file that resides on your computer and contains small amount of data referring your activities on our website. This information also helps us in making our website easier and faster to use. In our case we never use cookies to save login credentials or other highly confidential information.

Related links

Related links page in our website links our customers to other websites which they may be interested in visiting. If you wish to explore these websites, The Home Essentials is not responsible for these sites in any context. We highly recommend you to carefully review their individual terms and privacy policies

Your feedback is valuable

We have facilitated a separate section on our website for you to give feedback on any aspect of our services. This feedback is extremely valuable for us and helps us to improve our products and services for you. Please contribute your feedback online at www.home-essentials.co.nz/feedback. You are given option to be completely anonymous.

Security

The Home Essentials gives high priority to security of your data and ensures that your information and transactions on our website stays highly protected. We use SSL (Secure Socket Layer) which automatically encrypts all the important information received or transmitted by our website. When making a transaction on our website you can easily spot https:// tag in front of the web URL which indicates that the SSL secure system is operating and you are making transaction in completely secure environment. If at any stage you have questions about security on our website, please contact us at 09 8250466.

Terms of Use of www.home-essentials.co.nz

Please refer to Terms of Use prior to viewing this website and if you do not agree with the terms thereof, please do not use this website.

Notice: Acceptance of Terms of Use

Use of this website is subject to the Terms of Use as set out in this notice and which constitute a legal agreement between you and The Home Essentials or its affiliates(s). By using this website, you acknowledge that you have read, understood and accepted to be bound by the Terms of Use

Copyright

All the contents of this website are copyright � property of CSS Homewares Ltd. or its dealers and suppliers. You are welcome to view this website and you may electronically copy or print hard copies any sort of content on this website for your personal, non-commercial use only. Distributing, reproducing or publishing any part of this website without our written permission is prohibited

Trademarks

www.home-essentials.co.nz contains registered and other trademarks related to CSS Homewares Ltd. or its suppliers and dealers. CSS Homewares Ltd. does not authorize the grant of any right to use those trademarks except with our prior legal approval. The Home Essentials also prohibits use of The Home Essentials logo and trademark as a link to any external website, unless legally approved by CSS Homewares Ltd.

Disclaimer

All the items displayed on this website are provided “as is” without any implied warranties. This website is only a source of general information about “The Home Essentials” products and services. You are advised to use the website material at your own risk. CSS Homewares Ltd. is not responsible for any adverse consequences resulting from the use of information on this website. You yourself should assess whether the displayed material is appropriate according to your own objectives and needs. The Home Essentials do not grant any warranty of accuracy or reliability of information and content on the website to anyone.

Limitation of liability

While reasonable measures has been taken to ensure that the information on this website is accurate and consistent, The Home Essentials or its dealers, contractors or employees, to the fullest extent permitted by law, will not be responsible for errors or incorrect statements or be liable whether in contract, tort (including negligence) or any other case for any loss or damage (whether direct or indirect) out of the use of, or the incapability or lack of abilities to use any content on this site. The specified limitation of liability is applicable even if CSS Homewares Ltd. or its representatives has been advised of the likelihood of such damages

Delivery & Freight Policy

Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your payment details. You will see the full charge before completing your purchase. Delivery charges are in New Zealand dollars and include GST, cover packaging, delivery and insurance.

We support delivery of all of our products anywhere in New Zealand; however some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. We do not deliver outside New Zealand; however orders may still be placed from overseas with a New Zealand delivery address.

The anticipated delivery time will be within 4 working days unless an item ordered is out of stock. In this case you will be notified of the expected additional delay.

Note that higher charges will apply for large/heavy items and also for deliveries to some rural and remote areas. We will advise you by email when you place your order if a higher delivery charge is required. We will not send the goods without your approval of this higher rate

All of our orders are sent via courier so they will need to be signed for; please make sure there is someone at the specified address to sign for the package. A card to call will be left if there is no one to sign for the delivery. We do not deliver to Post Office Boxes or Private Boxes.

Products and Services?

Terms of supply of goods

We will put our sincere efforts in delivering your goods or services, ordered using our website or phone orders, but The Home Essentials will not be liable to any person if we refuse to fulfill, or are unable to fulfill, an order. These terms are strictly bound to any purchases been made on our website and their supply. If any conflict occurs with other terms of trade, these Terms will be of priority over any other terms of business

Displayed products and their respective images?

All the products displayed on The Home Essentials website or in our any advertisement or any promotional material are for our guidance but does not imply a guarantee of use. Common sense and cautions are advised in the proper and safe usage of all the products purchased from us.

We take realistic measures to ensure that all the product related information like all the details, descriptions and prices of products appearing on our website or in our promotional material or catalogue are correct. Although we endeavor to keep all these details and information as up to date as possible, all the information, including product description appearing on The Home Essentials website or in any promotional material deployed by The Home Essentials at a particular time may not always reflect the status of product items at the exact moment you place an order.

We also cannot guarantee that display of any colour will be accurate on your screen or monitor. We attempt to deliver the corresponding products but cannot ensure or warrant that the products we deliver will be identical to those, published in pictures on either our website or any promotional material. This is also applicable to the exact matching of colours as well. We use some styled images or material to demonstrate how a product may be used. The Home Essentials reserves the right to classify between these products and exact selling items on their own terms and these extra styling products may or may not be available for purchase.

Selling costs and prices?

The prices displayed on our website are applicable to any purchases been done at that time. Prices displayed in our promotional material are applicable at the time of publication only or for the time specified in material. All the prices are quoted in NZ dollars and GST inclusive and are applicable in New Zealand only. The Home Essentials reserves the right to alter or correct the price of any product or service without any prior notification, if necessary. You will only be notified if you have already placed an order for such an item, and it will be your wish to purchase the affected product at modified purchase price.

List price?

Manufacturer's suggested retail price.

Our Price Guarantee

If you happen to find a cheaper price on the same stocked item we'll beat it by 5%*
*Excludes subscriber or membership discounted prices, stock liquidations, personal sale and commercial quantities.

Delivery and freight policy

While making an order our system gives you an option to choose the most appropriate delivery option and calculates freight according to the chosen option, which is added before you enter your payment details. The Home Essentials provides its services throughout the New Zealand; however the delivery charges and time vary depending on the location of delivery address. Should your order need an additional charge due to any reasons; we will advise you prior to processing your order. We do not process any orders with delivery addresses outside New Zealand. However you can make any order online from anywhere on our website as far as it is to be delivered within New Zealand. We sincerely try to deliver your purchased goods within agreed delivery time period but are not liable for any late delivery. If you tend to cancel your order after we have dispatched your goods we won’t be able to process any returns or cancellations till you actually receive your products and then visit any of our branch. For further information please see our returns policy section.

Returns policy

At The Home Essentials we take care of our customers and make sure that they get the best quality products. Customer satisfaction is really important to us. Any purchases made at our retail stores or our website can be returned for a credit note equivalent to purchased goods value or exchange, within 14 days of purchase. CSS Homewares Ltd. reserves the right to refuse the return if any of the following conditions are not met:

1) Products bought are not damaged and in the original condition and packaging.

2) Return date is within 14 days from the date of invoice

3) Returns are made only in the retails stores.

After receiving your product and matching above mentioned conditions we will refund the purchase price in form of a The Home Essentials credit note or gift card. We will not refund the delivery costs if you are returning a non-faulty product. If we find that the returned product has a manufacturing defect or fault we will refund both the price you paid for the product and the delivery costs, but again in the form either credit note or exchange. If products has been damaged in transit please inform us on 09 8250466 and we will arrange to replace the damaged products.

For corporate or bulk purchases from our retail stores or website, returns can only be made if products get faulty or damaged in transit. The Home Essentials will attempt to replace the damaged or faulty goods or, where this is not possible; we will issue a credit note for the purchase value and agreed freight charges. The Home Essentials reserves the right to classify between a bulk purchase and a normal purchase at any time. For more information please call us on 09 8250466

Warranties and limited liability

The Home Essentials will pass on the benefit of any warranties offered by our manufacturers or suppliers of the products we sell, directly to you. We clearly exclude to the fullest extent permitted by law all other warranties, descriptions, representations or conditions whether implied by law, trade, custom or otherwise. Our liability for any damages, loss, claims or expense related to the goods or services supplied by us is limited to just the cost paid by you for the goods or services except where statute explicitly requires otherwise. To the fullest extent permitted by law we are not liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any indirect damage suffered by you or any other person.

Important Notices

Changes in policy

If we decide to change our policy and terms completely or partially, a notice will be flagged on our website. Once posted, the new policy will go into immediate effect, replacing any previously stated policy. By using this website, you have agreed to be bound by any changes in the policy and should therefore refer to current terms of use, periodically yourself.

Waiver

If at any time we do not enforce any of these Terms or grant you time or other indulgence, we will not consider waiving that term or our rights to later enforce that or any other term.

Severability

If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.

Governing Law

These Terms are governed by New Zealand law and you agree to submit to the exclusive jurisdiction of the New Zealand Courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

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