EngelElzen Protecting Care Kit
Handmade by the team at EngelElzen our Protecting Wax will be your new best friend in caring for your EngelElzen cast iron pan. Made from our a blend of beeswax, canola and grapeseed oil, our protecting wax is the easiest way to care for your cast iron cookware. After each use, wash the cast iron pan and dry thoroughly (ideally when the pan is still warm from cooking). A fingertip of the wax using a cloth or paper towel and spread evenly all over the pan inside and out as well as the handle. As the pan cools the balm creates a protective layer and enhances the black iron finish. Read more
Handmade by the team at EngelElzen our Protecting Wax will be your new best friend in caring for your EngelElzen cast iron pan. Made from our a blend of beeswax, canola and grapeseed oil, our protecting wax is the easiest way to care for your cast iron cookware. After each use, wash the cast iron pan and dry thoroughly (ideally when the pan is still warm from cooking). A fingertip of the wax using a cloth or paper towel and spread evenly all over the pan inside and out as well as the handle. As the pan cools the balm creates a protective layer and enhances the black iron finish.
And while your Bamboo Scrubber isn't designed to last as long as you pan, you can relax knowing you're not hurting the planet. Made from sustainable and eco-friendly materials.
Caring for your EngelElzen
Step 1. WIPE/WASH Wipe out with a dry paper towel or rinse with hot water when your Cast Iron is still warm from use.
Step 2. DRY Dry your EngelElzen thoroughly after each use.
Step 3. CONDITION Apply a fingertip of the EngelElzen conditioning balm to the Cast Iron (inside, outside and handle) with a dry cloth.
EngelElzen is more than cookware. They are kitchen tools that will last you a lifetime, designed to make cooking easy, no matter what you're doing. EngelElzen cookware are made with solid cast iron in Christchurch NZ and they can be used on everything from induction cooktops to a roaring campfire. Developed by Chef Michael Van de Elzen and Engineer Carl Engel, EngelElzen was created to bring you cooking success whatever cooking element you use.
Shipping
Free shipping for orders over $150!
Check out our current shipping charges below:
- Auckland (Orewa to Pokeno) - $8
- Auckland Waiheke Island (Waiheke can incur an extra charge for bulky items - our team will get in touch if needed) - $20
- North Island Urban - $9
- North Island Rural - $11
- South Island Urban - $11
- South Island Rural - $16.50
We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.
Bulky Items:
Additional charges may also apply to bulky orderthat measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.
Stock Availability
Although we are a family owned and run business with finite resources we do try and stock a broad range of products in our store and warehouse. With over 115 brands and 6,000 products sometimes we rely on our supplier partners and their warehouses to access some stock. If we don’t have a product in stock when you order it, we will do everything we can to get it as fast as possible for you.
All of our suppliers (apart from one) are New Zealand based with their own warehouses and we receive deliveries from them a few times a week so if we don’t have it, we will get it quickly. Our team will always reach out to you if it’s not in current stock to ensure you know when it will arrive (mostly within 2-3 days).
Returns and Warranty
Returning an item:
Home Essentials makes returns easy by letting you return your purchase to us within 100 days for a full refund or exchange. All you have to do is get it back to us. Please note that for us to accept a return, the product just needs to be unopened, unused, undamaged and in the original packaging.
Change of mind:
If you receive your order and have a change of mind, you can return your purchase to us within 100 days (from the date of purchase) for a full refund or exchange.
Please note to accept a return, the products need to be unopened, unused, undamaged and in the original packaging. If your returned product does not meet these requirements, we contact you to discuss.
Arrange your return in 3 steps:
Step 1: Contact our friendly customer care team.
Step 2: Post your product back to us or drop it off at our
store. (Postage is not covered by Home Essentials).
Step 3: Once we receive your returned product, we will
process your refund within 24-48 hours.
Contact details:
Email – enquiry@homeessentials.co.nz
Phone – 09 218 7498
Address – Unit O, 18 Link Drive, Wairau Valley 0627
Damaged Package:
If your package arrives looking a bit worse for wear, please give us a call at 09 218 7498 within 48 hours of receiving your package. Our customer care team will organise a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box).
Faulty Product / Warranty:
We make it a priority to quality-check all items when we are processing orders. We are sorry to hear that any of our customers receive a product that is faulty.
If you feel that your product is not working as it should or has a manufacturing defect, please call our customer services team to report the issue. The next step will be either to drop the product into our store or post it to us at Unit O, 18 Link Drive, Wairau Valley 0627.
When we receive the faulty product, we are required to send the product and/or photos of it to our suppliers for assessment. This is a condition under the manufacturer’s warranty.
All our suppliers are New Zealand-based suppliers so it will not take too long and we will always keep you updated on the process. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.
If it is deemed to be faulty due to misuse, then we will contact you to discuss a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturer’s fault however if it isn’t then we will ask you to cover the freight cost.